Here is a listing of all the ways you can contact DCU online, by email, mail, phone, or fax. Links take you to more detailed information on these services.

Email / Mail / Phone / Fax

Contact DCU By Email

Send to dcu@dcu.org

Contact DCU By Mail

Your Contact Options...

Mailing Address
Send stamped mail to:
Digital Federal Credit Union
P.O. Box 9130
Marlborough, MA 01752-9130
Shipping Address
Send FedEx, UPS, and other deliveries to:
Digital Federal Credit Union
220 Donald Lynch Blvd
Marlborough, MA 01752

Contact DCU By Phone

Your Contact Options...

Call 508.263.6700 or 800.328.8797 or for hearing impaired members, call TTY 800.395.5146.

As the automated attendant answers, you can input a DCU employee's extension or select one of the following by number...

  1. Information Center (Press 5) – Our Information Center Representatives can answer questions about your accounts and DCU services. They can fill a number of service requests. The Information Center can be reached at 508.263.6700 or 800.328.8797, weekdays from 8:00 am to 9:00 pm and Saturdays from 9:00 am to 3:00 pm, Eastern.
  2. Easy Touch Telephone Teller (Press 2) – Provides 24-hour access to your accounts by touch-tone phone. All you need is your Member Number and PIN to login and use it. Easy Touch's Quick Codes let you speed your call and bypass menus.
  3. Apply for Loans by Phone (Press 3) – Apply for Consumer, Visa, Home Equity or Mortgage loans with a representative or by touch-tone phone. Our 24-hour Consumer Loan Call Center can usually give you an answer on your request while you're still online.

Report a lost or stolen Visa Card

If your card has been lost or stolen, call DCU immediately. After hours, report lost or stolen Visa Credit or Check Cards at 800.847.2911.

Contact DCU By Fax

For fastest service when faxing information to DCU, please use the fax number that most closely corresponds to your request.

Membership-related faxes – 866.874.7820

Use this number to send us...

  1. Loan authorization payment changes
  2. Direct deposit changes
  3. Auto insurance claims on DCU-financed vehicles
  4. Vehicle titles
  5. Other title information
  6. Completed Membership Change forms

Direct Deposit Changes – 508.804.3662

Consumer Loan-related faxes – 508.263.6392

Use this number to send us...

  1. Your completed loan application form for Visa Credit Cards, vehicle loans, personal loans, and other consumer loans and credit line increases (Note: you can apply online.)
  2. Purchase and sale agreements
  3. Paystubs

Mortgage Applications – 508.804.3675

Use this number to send us...

  1. Your completed mortgage application form
  2. Paystubs, account statements, and other documents for your application

Operations faxes – 508.263.6875

Use this number to send us...

  1. Written notice of erroneous VISA charges, ATM or DCU Check Card transactions, or bill payer transactions.
  2. Additional Visa authorized user requests
  3. To order a PIN number